Refund & Return Policy

At Trikaya Naturals, customer satisfaction is important to us. However, due to the nature of our products, we have a strict no-refund and limited-return policy. Please read the terms carefully before placing your order.

1. No Refunds

  • Once an order has been delivered, we do not provide refunds under any circumstances.

2. No Returns for Personal Reasons

  • Returns will not be accepted for reasons such as change of mind, personal dislike of the product, or allergic reactions.

  • We strongly recommend reviewing the product descriptions and ingredient lists carefully before purchase.

3. Damaged or Incorrect Products

  • In the rare case that you receive a damaged or incorrect product, you must notify us within 24 hours of delivery.

  • Claims must be supported with clear photo/video proof of the parcel and product.

4. Replacement Policy

  • Upon verification of your claim, we may offer a replacement of the same product at our sole discretion.

  • Replacement approval is subject to review of the provided proof and the nature of the issue.

5. Contact for Claims

6. Final Decision

  • All refund and return-related decisions rest with Trikaya Naturals, and our decision shall be considered final.

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